Service Design Consultancy
Overview
The A4Q Service Design Consultancy certification covers the key skills required to deliver effective business design consultancy, including the consultancy lifecycle and service portfolio, the consultancy mind set, stakeholder engagement, investigation and negotiation techniques, and situation diagnosis.
Audience
Candidates eligible to participate in a Service Design Consultancy exam either have attended an accredited course or they are participants of an open exam. A4Q Service Design Consultancy has its inherent value as a certification and will be of benefit to individuals seeking to develop and attest to skills in this field.
The examination for the Service Design Consultancy is based on the respective curriculum. The full examination areas are well defined in the Learning Objectives of the curricula. Consequently, the Learning Objectives provide the framework for the exams. The testing format is multiple choice.
Exam Structure
- No. of Questions: 40
- Total Points: 40
- Passing Score: 26
- Exam Length (mins): 60 (+25% Non-Native Language)
Business Outcomes
The A4Q Business Service Designer certification attests to an individual having demonstrated:
Each module within the scheme has its own inherent value as a certification and will add value to individuals seeking to develop and attest to skills in each of the respective fields.
- The four thinking frameworks that combine to provide a powerful toolkit behind innovative, customer-centric service design: Systems Thinking, Service Thinking, Design Thinking and Lean Thinking.
- Being able to explore the business services, their value propositions and the customer perspective.
- Being able to identify where changes are required.
- Being able to apply useful Service Design techniques to drive business innovation.
- Analyze business services and customer value
- Identify areas for service improvement
- Apply practical service design techniques
- Drive meaningful business innovation
Download Materials
Sample Exam
A4Q Service Design Consultancy is also a mandatory module for the A4Q Service Designer qualification.